JD: Customer Service & Content Support Specialist

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Content Support Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients, addressing their inquiries and concerns, while also monitoring and ensuring the quality, accuracy, and appropriateness of user-generated content on our networking website. Your main objective will be to maintain a safe and professional environment for our users, foster positive engagement within the community, and deliver excellent customer service.

Roles and Responsibilities:

• Customer Service: Provide outstanding customer service to clients via email, live chat, and phone calls, addressing their inquiries, concerns, and requests promptly and professionally.
• Technical Support: Assist clients in troubleshooting technical issues they encounter while using our website & app, including login problems, page errors, and navigation difficulties, feature requests etc.
• Content Monitoring: Regularly review and monitor user-generated content, including posts, comments, and profiles, to ensure compliance with our content guidelines and policies.
• Policy Enforcement: Enforce content guidelines and policies consistently, addressing violations promptly and taking appropriate actions such as warnings, content removal, or account suspensions as necessary.
• User Support: Respond to user inquiries and reports related to content issues, providing clear explanations of content guidelines and actions taken, and offering assistance as needed.
• Quality Assurance: Maintain the quality and accuracy of content by identifying and correcting errors, misinformation, spam, or any other content that does not meet our standards.
• Issue Resolution: Investigate and resolve customer complaints related to both customer service and content issues, escalating complex issues to relevant departments when necessary, and following up to ensure a satisfactory resolution.
• Documentation: Maintain accurate and detailed records of customer interactions, inquiries, content violations, and resolutions in our customer support system for future reference and analysis.
• Data Analysis: Analyze user-generated content data and generate reports to identify patterns, trends, and insights, which can be used to improve content policies, user experience, and platform performance.

Qualifications and Skills:

• Bachelor's degree in a relevant field or equivalent work experience.
• High Proficiency in English – verbal & Written.
• Previous experience in customer service or support roles, ideally in a B2B environment.
• Familiarity with CRM systems, customer support tools, content moderation tools, and platforms.
• Familiarity with B2B platforms and understanding of the professional networking landscape.
• Strong understanding of content policies, guidelines, and best practices for moderating user-generated content
• Excellent attention to detail and ability to analyze content objectively and impartially.
• Strong problem-solving and decision-making skills, with the ability to handle sensitive situations.

Role Requirements:

• Well versed with stakeholders and dynamics of “Manufacturing Sector” (any 2/3 industries).
• Proven experience in the “manufacturing” sector – process industry is a plus.
• Experience of attending and soliciting business from Industrial Expos, Trade Shows.
• Sound understanding of industry practices and familiarity of business processes and organization structures. Existing contacts in the (listed/chosen) industries is a plus.
• Ability to understand an articulate customer pain points through primary/secondary research to provide appropriate solutions
• Ability to drive outreach and user acquisition
• Demonstrated ability in building or managing B2B relationships
• Demonstrated ability to network, prospect, persuade and develop rapport leading to successful deal closure through offline channels (Eg. Tradeshows, conferences, expos, etc.)
• Excellent interpersonal and communications skills

Responsibilities:

• Collect information and data on potential users, competitors, and industry experts
• Understand and analyse current market trends to drive user acquisition
• Consolidate information into actionable items, reports, and presentations
• Discover prospective users in industry, academia, and government institutions
• Drive outreach activities for all identified potential user database
• Identify and onboard Users, Industry experts, Influencers, Key Accounts for growth hacking
• Actively drive user growth m-o-m by creating development plans in line with growth projections
• Identify additional market opportunities through meetings, networking, and other channels

Job Summary:

We are seeking a talented and experienced Senior Software Engineer with 3 to 7 years of expertise in front-end and UI development, combined with UI/UX design skills and a background in DevOps practices. The ideal candidate will be responsible for designing and implementing user interfaces, ensuring a seamless user experience, and deploying applications on AWS infrastructure. If you have a passion for creating visually appealing and user-friendly web applications, along with a strong technical skill set, this role is for you.

Responsibilities:

• Design and develop user interfaces for web applications using technologies such as HTML5, CSS, JavaScript, React, and A Frame.
• Collaborate with the design team to create intuitive and visually appealing user experiences.
• Implement and maintain web applications using PHP, MySQL, and AWS services.
• Leverage WebRTC for real time communication and streaming.
• Work with WebGL, AR.js, and AR frameworks to create augmented reality experiences.
• Ensure cross browser compatibility and responsive design using Bootstrap, Flexbox, and other layout techniques.
• Implement and maintain version control, continuous integration, and continuous deployment (CI/CD) using DevOps practices.
• Troubleshoot and resolve UI/UX and performance issues, optimizing applications for speed and efficiency.
• Collaborate with back end developers and other team members to integrate front end components with server side logic.
• Stay up to date with industry trends and emerging technologies, recommending innovative solutions.

Qualifications:

• Bachelor’s degree in computer science or a related field (or equivalent work experience).
• 3 to 7 years of professional experience in front end development and UI/UX design.
• Strong proficiency in PHP, HTML5, MySQL, AWS, WebGL, React, A Frame, WebRTC, CSS, and JavaScript.
• Experience with responsive design, Bootstrap, and Flexbox for creating adaptable layouts.
• Familiarity with DevOps practices and tools for automated deployments.
• Excellent problem solving and debugging skills.
• Self motivated, team oriented, and able to work independently.
• Strong communication and collaboration skills.

Additional Skills (Preferred):

• Knowledge of AR (Augmented Reality) development with AR.js or similar frameworks.
• Experience with video streaming and real time communication technologies.
• Java Script proficiency.
• Knowledge of best practices in web security and performance optimization.
• AWS certification is a plus.

Job Summary:

We are seeking an experienced and highly skilled Senior AR Application Developer to join our dynamic team. As a Senior Developer, you will be responsible for designing, developing, and implementing augmented reality (AR) applications. The ideal candidate should possess a strong background in AR technologies, as well as expertise in web and UI development.

Key Responsibilities:

• AR Application Development:
  • Design and develop innovative AR applications for various platforms.
  • Collaborate with cross-functional teams to define project requirements and specifications.
  • Implement cutting-edge AR features and functionalities to enhance user experiences.
• Technical Leadership:
  • Provide technical leadership and guidance to the development team.
  • Stay updated on the latest AR trends, technologies, and best practices.
  • Mentor junior developers and foster a collaborative and knowledge-sharing environment.
• Web and UI Development:
  • Develop responsive and user-friendly web interfaces.
  • Collaborate with UI/UX designers to create visually appealing and intuitive user interfaces.
  • Ensure seamless integration between AR applications and web-based components.
• Testing and Optimization:
  • Conduct thorough testing and debugging of AR applications to ensure optimal performance.
  • Collaborate with QA teams to implement robust testing processes.
  • Identify and address performance bottlenecks and optimize applications for speed and efficiency.

Qualifications:

• Education:
  • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Experience:
  • Minimum of 3- 4 years of professional experience in AR application development.
  • Proven track record of successfully delivering AR projects from concept to completion.
• Technical Skills:
  • Proficiency in AR development platforms such as Unity3D or Unreal Engine.
  • Strong programming skills in languages like C#, C++, PHP, React or JavaScript.
  • Experience with AR frameworks such as ARKit, ARCore, or Vuforia.
  • Solid understanding of web development technologies, including HTML5, CSS3, and JavaScript.
  • Expertise in UI development and design principles.
  • Familiarity with 3D graphics and animation.
• Communication and Collaboration:
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Strong problem-solving and analytical skills.
• Adaptability:
  • Ability to adapt to new technologies and industry trends.
  • Eagerness to learn and implement new AR features and functionalities.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.

If you are a passionate and experienced AR Application Developer with a strong background in web and UI development, we invite you to apply and contribute to our exciting and cutting-edge projects.

Job Description:

We are seeking a skilled DevOps Engineer with expertise in managing AWS infrastructure, Bitbucket, Jira, Git, Docker, and MySQL databases. The successful candidate will play a key role in designing and implementing robust DevOps processes, ensuring the reliability, efficiency, and security of our software development and deployment pipelines.

Key Responsibilities:

• Infrastructure as Code (IaC):
  • Design, implement, and maintain infrastructure as code using tools like AWS CloudFormation or Terraform.
  • Collaborate with development teams to align infrastructure requirements with application needs.
• AWS Cloud Services:
  • Manage and optimize AWS services, including EC2, S3, Lambda, RDS, and others.
  • Implement and maintain scalable and secure cloud architectures.
• Source Code Management:
  • Administer and support Bitbucket and Git repositories.
  • Collaborate with development teams to establish and enforce branching and merging strategies.
• Continuous Integration/Continuous Deployment (CI/CD):
  • Design, implement, and maintain CI/CD pipelines using industry-standard tools.
  • Automate deployment processes for fast and reliable releases.
• Containerization and Orchestration:
  • Implement and manage Docker containers for application deployment.
  • Work with container orchestration tools like Kubernetes for container management.
• Database Management (MySQL):
  • Administer and maintain MySQL databases, ensuring optimal performance and reliability.
  • Collaborate with development teams on database schema design and optimization.
• Monitoring and Logging:
  • Set up and maintain monitoring solutions for infrastructure, application, and database performance.
  • Implement centralized logging for debugging and analysis.
• Collaboration and Issue Tracking:
  • Administer and support Jira for issue tracking and project management.
  • Collaborate with cross-functional teams to enhance collaboration and communication.
• Security:
  • Implement security best practices for infrastructure, applications, and databases.
  • Collaborate with security teams to conduct regular audits and vulnerability assessments.

Requirement:

• Proven experience as a DevOps Engineer with expertise in AWS, Bitbucket, Git, Docker, and MySQL.
• Strong knowledge of AWS services and cloud architecture.
• Proficient with source code management tools, especially Bitbucket and Git.
• Experience in designing and implementing CI/CD pipelines.
• Knowledge of containerization and orchestration, with hands-on experience in Docker and Kubernetes.
• Proficient in MySQL database administration and optimization.
• Familiarity with Jira for issue tracking and project management.
• Strong scripting and automation skills (e.g., Python, Bash).
• Solid understanding of security best practices in a DevOps environment.
• Excellent communication and collaboration skills.
• Relevant certifications (e.g., AWS Certified DevOps Engineer) are a plus.

If you are passionate about DevOps, enjoy working with cutting-edge technologies, and want to contribute to the success of a dynamic team, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and achievements.

Job Summary:

We are seeking a talented and versatile Mid-Level (2 to 5 years) Full Stack Developer with a strong background in web development, proficient in PHP and JavaScript, and the ability to scale up on Augmented Reality (AR) technologies. As a member of our dynamic team, you will be responsible for designing, developing, and implementing innovative web applications, as well as integrating AR solutions into our projects.

Key Responsibilities:

• Web Development:
  • Collaborate with cross-functional teams to define, design, and ship new features for web applications.
  • Develop and maintain server-side and client-side components using PHP and JavaScript frameworks.
  • Ensure the responsiveness and efficiency of web applications.
• AR Integration:
  • Stay updated on the latest AR technologies and trends.
  • Implement AR features and functionalities into existing and new projects.
  • Collaborate with designers and other developers to create seamless AR experiences.
• Database Management:
  • Design and implement database solutions to support web applications.
  • Optimize and maintain database performance.
• Testing and Debugging:
  • Conduct thorough testing of web applications and AR features to ensure functionality and usability.
  • Debug and resolve issues promptly.
• Documentation:
  • Create and maintain comprehensive project documentation.
  • Provide clear and concise documentation for AR integrations.

Qualifications:

• Education:
  • Bachelor's degree in Computer Science, Engineering, or related field.
• Technical Skills:
  • Strong proficiency in PHP and JavaScript.
  • Experience with popular PHP frameworks (e.g., Laravel) and JavaScript frameworks (e.g., React, Angular).
  • Solid understanding of web development principles, including front-end and back-end technologies.
• AR Expertise:
  • Hands-on experience with AR development tools and frameworks.
  • Knowledge of ARKit, ARCore, or similar AR platforms.
• Full Stack Development:
  • Proven experience as a Full Stack Developer.
  • Familiarity with server-side architecture and deployment.
• Collaboration and Communication:
  • Excellent collaboration and communication skills.
  • Ability to work effectively in a team environment.
• Problem-Solving:
  • Strong problem-solving skills and attention to detail.
• Adaptability:
  • Ability to quickly learn and adapt to new technologies and tools.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional development and training.
• Collaborative and innovative work environment.

If you are a passionate Full Stack Developer with a keen interest in AR technologies and a track record of successful web development projects, we encourage you to apply. Join us in pushing the boundaries of technology and creating cutting-edge solutions for our clients.